Helpdesk Satisfaction Survey -- Statistics

Was your issue/question resolved in a timely fashion?	Yes 75% No 25% Somewhat 0%
Have you attended one of our free instructor lead online trainings?	Yes 50% No 50%
Do you view our on demand video training tutorials for answers before creating a helpdesk ticket?	Never 50% Rarely 25% Sometimes 0% Always 25%
Do you find the on demand video tutorials helpful?	Never 33% Rarely 67% Sometimes 0% Always 0%
Do you search the knowledgebase articles for answers before creating a helpdesk ticket?	Never 25% Rarely 25% Sometimes 0% Always 50%
Do you find the knoweledgebase articles helpful?	Never 33% Rarely 0% Sometimes 33% Always 33%
Please rate the Help Desk's agent handling and professionalism.	Excellent 50% Good 25% Average 0% Poor 0% Unacceptable 25%
Please rate the support agent's technical ability.	Excellent 50% Good 0% Average 0% Poor 25% Unacceptable 25%
How do you rate your satisfaction with our support group overall?	Very Satisfied 50% Satisfied 25% Neutral 0% Dissatisfied 0% Very Dissatisfied 25%